Booking terms and conditions
HIRE OF EQUIPMENT, PROPS, BOARDS: Please note, Fern & Feta Platters requires a return of all hire items to be returned within 7 days to our address in Winchmore or an address in Middleton, Christchurch. Otherwise a pick up fee will be charged. All hired items including platter boards, ramekins, etc need to be returned wiped clean.
DEPOSITS & BOOKING: Bookings are not confirmed until deposits have been paid. Please be aware, deposits are non-refundable but are transferable to a different date if cancelled 10 days prior to date booked for. Please note the price is never guaranteed until full payment has been made even if a deposit has been paid. This is because of the volatility of current food prices. For the latest price of your grazing table or platter, please check our website.
Any changes to your platter or grazing table need to be made at least 14 days prior to your event due to provisions already made.
CANCELLATIONS: If cancelled within 10 days before the event, no refund will be given due to provisions already being made. Outside of this time, a full refund will be given, less deposit.
FOOD SAFETY: Our platters are styled and put together taking great care preparing the produce to impeccable food safety practices. We have our food safety certificate and get audited regularly with no issues which we are extremely proud of. We take full ownership of the platters until it is in our clients care or the time the platter was asked to be ready by. After this time Fern & Feta Platters cannot accept responsibility for the produce beyond this point. We recommend keeping high food safety practices and recommend the produce is covered, kept away from heat and sun exposure and also eaten within 2 hours of set up/delivery. We ask all our clients if they aren't the ones to receive it when we deliver the platter, that the table is out of the sun and heat.